Privacy Policy
Effective: September 29, 2026
This Privacy Policy explains how Chairside Coverage Solutions LLC (“Provider”) collects, uses, and handles information submitted through or generated by chairsidecs.com (the “Website”).
1. Information Collected
When a dental practice or other visitor contacts Provider or submits a Request Coverage form, the Website may collect business and contact information, including:
• Practice name
• Contact name
• Email address
• Phone number
• Practice location
• Requested coverage dates and hours
• Requested service or support type
• Information voluntarily entered in a notes or message field
The Website or its service providers may also collect basic technical information used to operate and secure the Website, such as IP address, browser or device information, access times, pages viewed, and security or diagnostic data.
2. No Patient PHI Through Public Forms
The Website’s public forms are not intended for patient protected health information (PHI).
Do not submit patient names, dates of birth, medical or dental records, clinical images, treatment information, Social Security numbers, or other sensitive patient information through the Website’s public forms.
3. How Information Is Used
Chairside Coverage Solutions LLC may use information collected through the Website to:
• Review and respond to coverage, onboarding, and training requests
• Communicate with dental practices and Website users
• Evaluate availability and requested services
• Maintain appropriate business records
• Operate, secure, troubleshoot, and improve the Website
• Prevent misuse or fraud
• Comply with applicable legal obligations
4. How Information May Be Shared
Provider may share information with service providers that support Website hosting, forms, email, electronic signatures, security, or other business operations when reasonably necessary for those services.
Provider may also disclose information when required by law or when reasonably necessary to protect legal rights or security.
Chairside Coverage Solutions LLC does not sell personal information for monetary consideration.
5. Cookies and Similar Technologies
The Website and its service providers may use cookies or similar technologies that are necessary or useful for Website functionality, security, performance, or user experience.
If optional analytics, advertising, or other tracking technologies are added to the Website, this Privacy Policy should be reviewed and updated to accurately describe those practices.
6. Data Security
Provider uses reasonable measures appropriate to the nature of the information handled.
No website, email system, or electronic transmission can be guaranteed to be completely secure. Users should avoid sending sensitive information through public Website forms or ordinary email.
7. Data Retention
Information may be retained for as long as reasonably necessary for the purpose for which it was collected, legitimate business recordkeeping, dispute resolution, security, and applicable legal obligations.
Information that is no longer reasonably needed may be deleted or de-identified, subject to applicable requirements.
8. Third-Party Websites and Services
The Website may contain links to or use third-party services. Those third parties may have their own privacy policies and practices.
This Privacy Policy applies to Chairside Coverage Solutions LLC’s handling of information and does not replace a third party’s privacy policy.
9. Privacy Requests
Questions or requests concerning information submitted directly through the Website may be sent to:
support@chairsidecs.com
Provider will respond as reasonably appropriate and as required by applicable law.
10. Changes to This Privacy Policy
Provider may update this Privacy Policy when Website features, service providers, or information-handling practices change.
The effective date shown above identifies the current version.
11. Contact
Questions regarding this Privacy Policy may be directed to:
Chairside Coverage Solutions LLC
Email: support@chairsidecs.com
Phone: 919-351-9332
Website: chairsidecs.com